Returns & Exchanges

At HÜM, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online portal and enter your order number and email address to select the items you wish to return.

2

Package the Items

Place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.

3

Label and Ship

Print your prepaid shipping label, attach it to the outside of the parcel, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing