Frequently Asked Questions

Everything you need to know about your HÜM shopping experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally take between 7-14 business days.

What is your return and exchange policy?

HÜM offers a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges can be processed via our online portal for a different size or color of the same style.

How do I ensure I select the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

Are HÜM products sustainably made?

Sustainability is at our core. We use organic cotton, recycled polyesters, and eco-friendly dyes. Our manufacturing partners are certified for ethical labor practices and environmental standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How should I care for my HÜM garments?

To maintain the longevity of your pieces, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the inner label of every item.